Your provider trusts DRUGSCAN to provide reliable and accurate information so that informed decisions can be made to optimize your care and treatment

Since our founding in 1985 as an accredited toxicology laboratory, we have been unwavering in our mission to provide physicians and healthcare providers with accurate results they can rely on using advanced technology and hiring the best scientists. We are passionate about what we do because we understand the critical impact this can have on your care and treatment

Frequently Asked Questions

Medication Monitoring Programs

Your provider cares about your safety and the use of some drugs in combination can be harmful. Medication monitoring can help your healthcare provider understand what medications you are currently taking, which could interfere with newly prescribed medications. The results aid your healthcare provider to safely prescribe medication as part of your overall treatment plan.
Anyone taking a prescription pain-reliever or other prescription narcotics may be tested regardless of age, gender or health issues. Your healthcare provider prescribes medications for the therapeutic benefit but also recognizes they are powerful drugs and should be monitored. Keeping a record of your lab results is one of the tools that can be used to inform your treatment plan. Your healthcare provider will determine if you need testing.
If you are considering to refuse testing, you should have a conversation with your healthcare provider to understand what actions they may take.
Your healthcare provider will determine when you will be tested based on your medical needs.
We will perform the tests your healthcare provider requested to confirm the levels of all medications in your system, both prescribed and non-prescribed.

Patient Results and Privacy

Patients will have the right to request and obtain copies of their test results and to request that DRUGSCAN send a copy of the information to a third party they identify. These rights extend to the PHI (Personal Health Information) that is maintained electronically and patients can request that we send a copy of their information in an electronic or paper format.

Billing

DRUGSCAN will bill your insurance company directly for the testing we performed. After your insurance company has been billed for services, you may receive an Explanation of Benefits (EOB). The EOB is not a bill but rather an explanation of what were the costs of the laboratory test performed and any patient responsibility based on your insurance coverage. DRUGSCAN will, as required by law, try to collect any co-pays, deductibles or other fees for which your insurance company considers you responsible. You would also receive a bill if your insurance company does not cover testing or if you are uninsured.
We accept Medicare and Medicaid and have arrangements with most commercial insurance plans. For additional information, you can reach out to our Patient Billing Customer Service team.
DRUGSCAN will work with you on an individual basis to establish payment options on any outstanding balances. Our Patient Billing Customer Service team will help you to make payment arrangements if necessary.
The person whose name is on the check needs to endorse the check on the back and write “Pay to the order of Drugscan”. The check should be remitted to the address on your invoice. You should also attach a copy of your explanation of benefits so the payment can be addressed correctly. There may be additional patient responsibility, such as copay/deductible that could be owed.
You can contact Patient Billing Customer Service 1-844-345-1821 and provide your updated insurance information. Your physician should also be updated any time your insurance changes to avoid delay in billing your insurance and to avoid unnecessary patient invoices.
No, Drugscan does not know each patient’s insurance plan, which can vary greatly from patient to patient. Any inquiries regarding coverage for lab services should be directed to your insurance company.
Medicare does provide a crossover program to forward your claims to your secondary insurance for coordination of benefits. Please contact Medicare directly to ensure that they are aware of your secondary insurance as well as clearly identifying whether Medicare should be primary or secondary.